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TERMS AND CONDITIONS
All purchases of a voucher for a hot air balloon flight experience must be made on our standard booking form.
Vouchers must be purchased through the use of the website.
This contract is made with you but you can give the flight experience (on the terms of this contract) to someone else provided you tell us in writing.
These terms and conditions will still apply and "you" in the rest of these terms and conditions will refer to that person.
It is our intention that all the terms of the contract between us are contained in these terms and conditions and in the brochures and associated documents issued by us. If you wish to rely upon any variation in these terms you should ensure that the variations are agreed in writing by us when the completed booking form is returned. If you purchase a voucher through a booking agent you should agree any variation in these terms with us and not with the booking agent.
Our Obligations to You
The voucher will entitle you to participate in a hot air balloon flight experience at a date to be arranged, within 13 months of its purchase including a) the preparation of the balloon for flight b) flight in a hot air balloon
The Voucher is not redeemable for cash.
Hot air balloon flights are completely dependant upon the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgement the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow of any postponement but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch.
It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction.
If we have to postpone your flight on eight or more occasions during the twelve month validity period we will extend the validity period by a further three months free of charge.
We will make a refund less our reasonable administration costs (see clause
- if you die or it is certified by a doctor that there is no possibility that you will be or were medically fit to fly other than by reason of pregnancy during the validity period of your voucher.
- if we have agreed in writing at the time of the voucher purchase an alternative refund policy.
If you are unable to fly during the validity period of your voucher because you are pregnant we will extend the validity period by nine months.
Our administration costs are 40% of the voucher price.
We carry limited insurance cover against the risk of injury or damage to passengers during the course of our flights in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations and you may not consider it adequate. We can provide further details upon request and if you do not consider that the amount of insurance cover would be adequate to compensate you for loss whether for death, or personal injury you should take out your own additional cover. We will not be liable for any loss or damage to equipment or effects brought by you on the flight nor for death or personal injury above the level of our insurance cover.
We do not accept liability for any costs or expenses you incur if we have to postpone your flight, where the reason for postponement is beyond our control. We reserve the right to change launch sites as weather conditions dictate.
We cannot supervise vehicles parked at the meeting point for a flight and vehicles and their contents are left at your risk and no liability is accepted for any loss or damage to your vehicle or contents.
Your Obligations to Us
Your voucher is valid for a period of thirteen months from the date upon which it was bought. If your flight is not taken within that time you will lose the right to participate in a flight unless you have booked flights on 8 occasions which have had to be postponed by us or the validity period has been extended for some other reason under these terms and conditions.
You must contact us within three months of the purchase date shown on the voucher, quoting the booking number on the voucher to make a first booking.
You must telephone our office at the advised time to check that the flight has not been affected by adverse weather conditions in accordance with our instructions.
You may postpone your flight;
- up to 72 hours before 12 noon on the day for an evening flight
- up to 72 hours before 12 noon on the previous day for a morning flight
- provided that at the time you do so you re-schedule your flight for a mutually convenient date within one month of the postponed flight
If you do not give notice of postponement in accordance with para 4 above or do not attend in time to take part in your booked flight you will not be entitled to a re-scheduled flight nor to any refund.
We are not qualified to express an opinion that you are fit to fly and you
must ensure that you are fit to fly. You must not fly if you are suffering
from any serious medical condition, or have recently undergone surgery unless
you have a certificate of your fitness to fly from your doctor.
You must not fly if you are pregnant or under the influence of alcohol or drugs.
Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests, instructions issued by any of our representatives and take particular care to abide by the safety briefings given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his opinion you will be a risk to the balloon, other passengers or yourself.
We will not fly children under the age of six years, a child under the age of fifteen will only be flown if accompanied by a responsible adult.
You should wear appropriate clothing as advised to you in advance of the flight in our brochure and flight notes.
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Terms and Conditions